Its important to maintain your account to be able to keep track of all marketing activities and to keep accurate information up to date! Update your contacts Clean and update your segments Customize your dashboard to your current business/marketing goals Do not share your personal account information (passwords, emails, etc) […]
Common errors and solutions
“But I don’t understand the error message” Take a deep breath and try to read the error messages. Some error messages actually have the solution written in them. Look at this one: Fatal: Automatically populating $HTTP_RAW_POST_DATA is deprecated and will be removed in a future version.To avoid this warning set […]
Keyboard shortcuts
Global Shortcuts shift+d: Load the Dashboard shift+c: Load Contacts shift+right: Activate Right Menu shift+n: Show Notifications shift+s: Global Search Contact Pages a: Quick add a New Contact t: Activate Table View (also known as list view) c: Activate Card View (also known as grid view) Display All shortcuts shift+?: Displays […]
My Adaptix is acting weird
Even through the effort of the dev and test teams, it might happen. At first, let’s try a few tricks which might fix it fast. Follow these steps to solve your issue as fast as possible: Clear the cache: Go to the /var/cache folder and delete its content. If you […]
Changing the primary admin on an account
To change the primary admin or modify a users role you need to be an administrator of the account. To add or remove someone from admin go into the “User management” settings. An Administrator account has the highest level of access to your Adaptix account. These accounts should be limited, […]
What is my account username?
Your account username is located at the top right corner in your Adaptix account. You can also contact your account admin to locate your username. You can also change your username by going into your account profile or you can contact your account admin to change modify your username.
Contact delete limits
The contact delete limit in your Adaptix depends on your account plan. The delete limit revolves around your contact limit. The delete limit resets within each annual billing cycle. Related articles: How do I delete contacts? Should I delete my unsubscribed and bounced contacts? I have a contact in multiple […]
Automations are not visible to some users
Automations or certain features may not be visible to some users due to their permission settings. Some users might not have permission to view, create, or modify automations. To fix this, contact your admin to change your permission settings. An admin can change your permission in the “User Management” settings. […]
How do I change the Primary Admin username ?
Only the account administrator can change its own username. Admins can update their username by going into “User Management” and opening up their user profile. In the user profile, under “username”, type in the new username. Press “Save & Close” when you are finished.
How to change the login email
To change your Login email: Click on your username in the top right corner of the page to pull down a menu Click “Account” to open up your user profile In your user profile, type in the email you want to login with under “Email” Click “Save” when you are […]
